Return Policy
As always, we gladly accept returns and exchanges of new, unused merchandise accompanied by a receipt free of charge. Returns and exchanges must be made within 15 days of receiving your order. We will accommodate a one-time price adjustment on full-price items within 14 days. Private Sale, sample sale, select outlet items and monogrammed products are final sale.
Refund Policy
You will receive an email confirmation once we receive your return, and you can expect your refund within 14 business days of that communication — issued in the form of the original payment or an eGift Card. Please allow 1 to 2 billing cycles for your account to be credited. — any balance will need to be charged to a credit card. We are unable to process exchanges for international orders.
Items Eligible for Return
Merchandise must meet our requirements for return:
- Full-price and sale items in their original condition, with all tags attached, may be returned for a full refund or exchanged within 15 days of delivery
- Final-sale items cannot be returned or exchanged
- Worn, altered or washed items cannot be returned or exchanged
- We reserve the right to deny a refund if returned merchandise does not meet our requirements
Afterpay Returns
As always, we gladly accept returns of new, unused merchandise accompanied by a receipt free of charge. Returns must be made within 15 days of receiving your order. If you need a refund or return, please contact customer service email: [email protected]
Refunds
You will receive your refund in the original form of payment or receive. Once we receive your return, we will send you an email confirmation and process your refund within 14 business days. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles for your account to be credited.
Shipping Errors & Damaged Products
Your happiness with your order is our number one priority. In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense within 15 days from the date of purchase. If you need to return the product, please contact customer service at [email protected]. Tory Burch customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Tory Burch is not liable for any damages from a third-party shipping service, or lost items or packages.
Live Chat
7 days a week 8 AM – 11 PM ET
Text Us
7 days a week 8 AM – 11 PM ET Email:[email protected]
Call Us
7 days a week 8 AM – 11 PM ET Email:[email protected]
Address
Company name: Shenzhen Dianmo E-commerce Co., LTD
Address: 309P10, Block B, Phase 1, Innovation Technology Building, Futian District, Shenzhen